About this opportunity
Sonova USA Inc. lists this Regional Manager - Iowa opportunity in des moines, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Who we are
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,
Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
Iowa, United States
Regional Manager - Iowa
As the Regional Manager, Hearing Care, you will oversee support a team of dedicated and compassionate Hearing Care Coordinators (HCCs). Your role will be vital in ensuring our patients receive exceptional care and service. You will provide guidance and support to the HCCs within the region. Your expertise in the relevant point of system sale will be essential, and you will be held accountable for ensuring the HCCs in the region receive the necessary training to excel in their roles. You will motivate and mentor the HCCs for local events, activities and regarding scheduled and completed evaluations efforts. Leading by example, you'll bring enthusiasm and display flexibility as you take on special projects and drive process improvement efforts and company initiatives.
Location: IA - Hybrid Schedule with two remote days.
Schedule: Monday-Friday, 8:30 AM - 5:00 PM
Salary: $70,000 - $85,000 + 10% Annual Bonus
Your role at AudioNova
Lead and develop a team of Hearing Care Coordinators including recruitment, hiring and ongoing performance management
Up to 60% Travel in Dubuque, Davenport, Des Moines, etc.
Observe, explain, and coach on scheduled evaluations and capacity and demand
Address performance issues proactively, providing coaching and conducting annual performance appraisals
Review and ensure accuracy in regional collections and transaction
Supervise clinic inventory control processed
Oversee the process for the insurance process and proper completion of patient Benefit Checks
Monitor and evaluate transactional compliance duplication
Provide comprehensive training to HCCs beyond initial on-boarding and create mentoring partnerships amongst peers in the region to support ongoing development
Approve employee PTO and manage timecards in the ADP system
Facilitate smooth onboarding and provide ongoing training and support of new HCCs
Subject matter expert on company systems, processes and policies & procedures
Proactively address process issues and errors ensuring HCCs adhere to SOPs consistently recognize trending errors and promptly follow up with HCCs to address process issues (related to SOP, processes in general and linked to the relevant systems)
Cultivate strong relationships and provide supports for HCCs fostering effective communication between the Sr. HCC and the HCCs
Provide team support team by coordinating, coaching and mentoring at community events
Champion the company vision, mission and values, promoting team morale around these initiatives
Operates in compliance with all local, state and Federal laws as well as
Assess the potential ROI of local events considering demographics, engagement and attendance
Drive performance success by achieving KPIs related to demand for HCC accountable activities
Effectively manage calendars and capacity, utilizing financial dashboards to review scheduled and completed eval targets
Train HCCs on best practice for local area marketing activities and attending events to oversee operations at any events this may or may not include any relevant support for BHEs (Better Hearing Events)
Identify and evaluate local partnerships and provide business cases on potential ROI and opportunities
Train HCCs on centrally driven marketing campaigns and how to handle response and patients
Conduct regular marketing training for HCCs
Ensure marketing materials and practices in centers are current and on brand
Report to marketing on a monthly basis on region as well as KPIs
Drive sustainable engagement by leading the regions yearly Engagement Survey (HearMe) and implement strategies for improvement
Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards
Other duties and responsibilities as assigned
Job Qualifications
Education:
Bachelor's Degree preferred
Certifications:
Not applicable
Industry/Product Knowledge Required:
Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
Professional verbal and written communication
Strong relationship building skills with customers, physicians, clinical staff
Experience with multiple EMR system is a plus (RBS)
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations
Ability to exhibit empathy
Work Experience:
2+Years in a health care environment is preferred
Previous management experience preferred
Previous training experience is preferred
Previous customer service experience is required
Statement of Other Duties:
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability. AudioNova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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Worksite address
des moines, IA, 50319, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.