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Job description
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what's next. Let's define tomorrow, together.
Description
This role serves as the dedicated, in-field management for the operation of United's suite of premium products, including but not limited to: United Clubs, Polaris lounges and ground experience, Global Services operations, VIP, and tarmac transportation program. The position is primarily responsible for oversight of premium functions at San Francisco Airport (SFO). This leadership role will partner very closely with local airport operations and vendor partners to effectively manage all aspects of the operation, including: staffing/planning, maintaining and improving facilities, product and service rollouts, etc. Further, this role will strive to achieve continuous improvement across the operation of United's premium products with a focus on driving consistency, identifying and implementing efficiencies, elevating service delivery, and managing costs.
Oversee operational execution in region for United's suite of premium products, including: United Club, Polaris lounge, Global Services, VIP, and tarmac transportation program
Partner with local and Customer Support Center leadership to oversee/support/direct dedicated team of Premium Services Supervisors and Premium Services Representatives. Develop and manage all aspects of local third-party vendor relationships and performance, as well as conduct objective audits and ensure adherence to service level agreements
Architect, implement and measure progress against action plans to sustain or improve customer satisfaction performance and drive positive changes
Prioritize, direct, and project manage facility maintenance needs, and develop business cases for facility and product/service enhancements where needed
Partner with Resource Planning and local teams to understand staffing needs, establish standards, and drive consistency while recognizing and balancing labor costs
Liaise and partner between all station and department leaders in region, serving as the local subject matter expert on United's Premium Services products, standards, and operation
Provide tools, training, communication and additional support to dedicated employees
Support system initiatives and serve as regional manager representative on Corporate Support Center projects and act as liaison with peers to support rollouts
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's Degree
3+ years management experience
Vendor management experience
Exceptional communication skills - written and verbal
Strong project management skills for complex, matrixed projects
Strong critical thinking skills
Ability to build budgets and manage expenses
Must be legally authorized to work in the United States for any employer without sponsorship
Must be able to obtain a SIDA badge to work at SFO Airport
Ability to walk long distances and/or stand for long periods of time along with lifting items up to 50 pounds as needed
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Additional field/airport leadership experience, including direct management of large, union-represented teams
Hospitality management experience
Demonstrated background in strategic reasoning/analysis
Experience designing and delivering business cases
Additional language skills
Airport Operations experience
Food and beverage management experience
Food Safety Certification
Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security
The base pay range for this role is $102,220.00 to $133,194.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact
Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.