About this opportunity
Amerigo Education lists this Regional Manager of Homestay opportunity in california, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Regional Manager of Homestayleads the homestay strategy, field operations, and quality of Amerigo’s program across multiple California school communities. This is a field‑heavy, relationship‑driven role requiring consistent on‑site presence at partner schools and community events, as well as routine travel between school communities.
This role is responsible for building and maintaining a strong network of high-quality Host Families, managing a team of Local Homestay Coordinators (independent contractors), and ensuring a positive student experience throughout the school year. This role does not provide academic support; it works closely with campus teams on student issues that intersect with housing and homestay life. The Regional Manager will work from a partner school as a home base and travel regularly across California-based campuses.
A critical function of this role is Host Family recruitment and capacity building. The Regional Manager is responsible for developing and executing the recruitment strategy, conducting direct outreach, managing contracting, safety and documentation workflows, and maintaining Host Family capacity to meet enrollment needs.
This role owns student placement decisions and Host Family moves, and partners closely with campus leaders to support student success; disciplinary decisions remain with the Director of Campus Operations (DCO) and campus leadership.
The Regional Manager collaborates with the Director of Campus Operations (DCO), partner schools, Local Coordinators, Marketing, Admissions, Finance, People & Culture, and the Student Experience team. The role reports to the Senior Director, Operations (SDO).
Early Success Indicators (first 90 days)
Initial Local Coordinator structure in place; actively hiring
Active Host Family pipeline underway in each school community, supported by visible local outreach
Placement capacity plan defined, with readiness for Fall student placements clearly demonstrated
KEY RESPONSIBILITIES
Host Family Recruitment/Management
Lead the Host Family recruitment strategy for all California campuses
Conduct community-based Host Family outreach (school events, local organizations, referrals), building trust and credibility until the Local Coordinator team is fully staffed
Build and maintain a strong pipeline of high‑quality Host Families
Oversee Host Family sourcing, screening, onboarding, contracting, safety documentation, and retention
Ensure required home visits are completed; provide backup coverage if Local Coordinators are unavailable
Manage Host Family contracts, payments, and compliance documentation
Maintain Host Family inventory, capacity, retention, and quality
Build relationships with Host Families to promote retention and program consistency
Quality judgment in practice includes
Knowing when to say no to a Host Family that is willing but not the right fit for a specific student
Balancing placement urgency with student wellbeing, even when timelines are tight
Hire, train, coach, and manage Local Homestay Coordinators (independent contractors)
Grow the LC team network (projected 6‑10 contractors in 26‑27)
Set expectations and goals for Host Family recruitment, placement timeliness, responsiveness, and documentation completion
Monitor contractor performance and ensure accountability for results
Conduct evaluations and manage contract terminations as needed
Foster a culture of feedback, learning, and iteration, using data and results to improve outcomes.
Oversee the quality of student placements with Host Families
Make decisions regarding initial placements and placement moves
Partner with the DCO, Academic Director/ELLC, Student Support Managers, and the Student Experience team on whole‑student issues that include the homestay experience
Lead Homestay‑specific onboarding and orientation for students
Track student satisfaction trends and ensure issues are addressed in collaboration with campus leaders
Available for after‑hours emergency response duties involving Homestay issues
Escalation clarity: This role leads housing placement decisions and executes approved moves. Academic and disciplinary decisions remain with campus leadership and the DCO
Work directly with partner schools to recruit Host Families from school communities
Collaborate with the DCO to support healthy partner school relationships
Provide clear, periodic updates related to homestay capacity, placements, and trends
Maintain a visible, onsite presence to build trust and credibility
Operations, SOPs & Reporting
Partner with the SDO to ensure SOPs are consistently followed and provide feedback for updates and improvements
Track and report on key operational metrics, including:
Host Family inventory and capacity
Placement counts
Issue logs and trends
Student satisfaction
Retention metrics (student and Host Family)
Will be relied upon to continuously explore data and data tools to help the business improve on efficiency and effectiveness
Collaborate with Marketing, Admissions, and Finance on recruitment campaigns, admissions cycles, and payment/contract workflows
Identify and implement operational improvements across campuses
KEY QUALIFICATIONS
High level of accountability and ownership
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to balance recruitment (sales function) with service delivery
Strong business judgment and problem‑solving ability
Strong relationship‑building skills and comfort operating in ambiguity
Calm, thoughtful decision‑making under pressure
Uses data, feedback, and iteration to improve results
Requirement
Bachelor’s degree from an accredited institution
5+ years of experience in education, operations, homestay/accommodations, hospitality, or related fields
Experience managing independent contractors or distributed teams
Strong understanding of Host Family or student accommodation programs
CRM experience (Salesforce preferred)
Experience operating heavily in excel
Experience with student safety, crisis decision‑making, and documentation expectations
Ability to make decisions quickly in a dynamic environment
Ability to manage competing priorities and meet tight deadlines
Valid driver’s license and reliable transportation
Ability to work evenings/weekends as needed
Preferred
Experience working with international students
Experience in the study abroad or international education industry
For additional information, please contact
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Worksite address
california, MO, 65018, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.