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Job description
A region of Heartland Dental supported offices is seeking aRegional Manager of Operations(RMO) with strong business acumen and a proven track record of leadership. In this strategic role, you will implement efficiencies and systems to further grow supported offices and our company footprint. Maintaining a close relationship with all regional team members, from administrators to front desk assistants, ability to build relationships and deliver results effecting feedback from a remote setting will be key. TheRegional Manager of Operations will play a significant role in cultivating an environment that provides effective and trustworthy dental services. In this administrative leadership role, you’ll use your team-building skills to maintain profitability within multiple established, state-of-the-art Heartland Dental supported offices. Additionally, this position plays an essential role in communicating with patients and dental team.
Training and supporting tools are provided in the areas of practice management and leadership to help accomplish position responsibilities. All reasonable travel-related expenses covered under our travel & expense policy. Heartland Dental provides the necessary equipment, including a laptop and mobile phone.
This position reports to the Regional Director of Operations (RDO).
Duties & Responsibilities
Overseeing the administrative operations of 8 to 12 supported dental offices
Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office
Motivate team members, resolve conflicts and make difficult decisions
Ability to analyze business reporting and create recommendation/action to attainment of yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue and profitability (EBITDA) are addressed first
Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections
Work with multiple supported practices and Practice Managers across a large region, coordinating in-practice visits and reviews; including a quarterly in-practice business meeting for each supported practice
Responsible for hiring, training and coaching Practice Managers
Responsible for interviewing and contributing to the selection of supported dentists
Develop workforce planning, recruiting and retention strategy to maintain optimum performance of each supported practice
Provide reports and recommendations, as needed, to management on supported practices
Other projects as assigned
Required Experience
Completion of one of the following: at least five years of business management experience OR associate degree and not less than 3 years of business management experience OR Bachelor’s degree and one year experience
Strong organizational skills, accuracy and attention to detail
Ability to frequently travel with some overnight stays
Strong verbal and written communication skills
High level of maturity, personal initiative, and sound judgment
Outstandingrelationship-building, interpersonal and leadership skills
Exceptional customer service skills, with the ability to build a comfortable and approachable relationship with patients
Adequate dedicated space at home or alternate work location to allow and support work-related activities
If necessary, family care services are in place by employee to provide a time slot of undisturbed, focused attention to details
Preferred Experience
Working knowledge of dental procedures and terminology
2+ years managing multiple practice or retail store locations
Experience in dental practice management
Experience with practice management software, preferably Dentrix
Certificates/Security Clearances/Other
Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
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Worksite address
springfield, MO, 65897, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.