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Job description
Job Details
Req ID:
Supported Practice: My Dentist
Category: Regional Manager of Operations
Location: 2241 N. Glenstone Avenue, Springfield, MO 65803
Position Summary:
Regional Manager of Operations
Job Description
A region of Heartland Dental supported offices is seeking a Regional Manager of Operations (RMO) with strong business acumen and a proven track record of leadership. In this strategic role, you will implement efficiencies and systems to further grow supported offices and our company footprint. Maintaining a close relationship with all regional team members, from administrators to front desk assistants, ability to build relationships and deliver results effecting feedback from a remote setting will be key. The Regional Manager of Operations will play a significant role in cultivating an environment that provides effective and trustworthy dental services. In this administrative leadership role, you'll use your team-building skills to maintain profitability within multiple established, state-of-the-art Heartland Dental supported offices. Additionally, this position plays an essential role in communicating with patients and dental team.
Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in 1,900+ dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the clinical leaders of their practice, retain full clinical autonomy, and establish their own care philosophies. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and patient experiences.
Training and supporting tools are provided in the areas of practice management and leadership to help accomplish position responsibilities. All reasonable travel-related expenses covered under our travel & expense policy. Heartland Dental provides the necessary equipment, including a laptop and mobile phone.
This position reports to the Regional Director of Operations (RDO).
Duties & Responsibilities
Overseeing the administrative operations of 10 to 12+ supported dental offices
Directly support dentists in their growth and development, helping them set goals and address operational opportunities within their supported office
Motivate team members, resolve conflicts and make difficult decisions
Ability to analyze business reporting and create recommendation/action to
attainment of yearly budgetary and contribution goals, prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue and profitability (EBITDA) are addressed first
Monitor the P&L statements for each supported practice and develop effective ways to close the gaps between actual performance and company projections
Work with multiple supported practices and Practice Managers across a large region, coordinating in-practice visits and reviews; including a quarterly in-practice business meeting for each supported practice
Responsible for hiring, training and coaching Practice Managers
Responsible for interviewing and contributing to the selection of supported dentists
Develop workforce planning, recruiting and retention strategy to maintain optimum performance of each supported practice
Provide reports and recommendations, as needed, to management on supported practices
Other projects as assigned
Minimum Requirements Completion of one of the following: at least five years of business management experience OR associate degree and not less than 3 years of business management experience OR Bachelor's degree and one year experience
Strong organizational skills, accuracy and attention to detail
Ability to frequently travel with some overnight stays
Strong verbal and written communication skills
High level of maturity, personal initiative, and sound judgment
Outstanding relationship-building, interpersonal and leadership skills
Exceptional customer service skills, with the ability to build a comfortable and approachable relationship with patients
Adequate dedicated space at home or alternate work location to allow and support work-related activities
If necessary, family care services are in place by employee to provide a time slot of undisturbed, focused attention to details
Desirable Qualifications Working knowledge of dental procedures and terminology
2+ years managing multiple practice or retail store locations
Experience in dental practice management
Experience with practice management software, preferably Dentrix
We put our people first at Heartland Dental, and that shows in our generous benefits package.
Company retains the sole discretion to change the duties of the position at any time.
We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
Worksite address
springfield, MO, 65897, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.