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Job description
W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients' brand image.
Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.
Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.
We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.
SUMMARY
The Regional Field Operations Manager oversees and supports field operations across multiple markets by guiding Area Managers, driving service performance, and ensuring consistent contractor alignment and rapid issue resolution. This role acts as a strategic and operational leader within the field organization, ensuring delivery standards are met and leadership is provided across a dynamic and distributed team.
PRIMARY RESPONSIBILITIES:
Team Management
Lead and support a team of Area Managers and Supervisors across assigned markets.
Conduct weekly 1:1's with each Area Manager and host monthly regional team syncs.
Provide coaching and development to improve CP engagement, service quality, and operational consistency.
Cover 'uncovered' markets temporarily when needed to ensure continuity.
Train Area Managers on effective contractor communication and performance management techniques.
Service Delivery Oversight Ensure high-quality, timely field service execution across all markets.
Support escalated service issues and ensure they are resolved efficiently.
Monitor Resolution Tracking System (RTS) task completion and enforce accuracy across all territories.
Performance Monitoring Track regional KPIs and partner with Area Managers to implement corrective actions where needed.
Analyze service trends, unassigned task patterns, and underperformance indicators.
Review field survey data and ensure completion rates and data integrity.
Contractor Relations (CR) & CP Coordination Collaborate closely with the CR team/Market Team leadership to address CP shortages and performance issues.
Escalate unresolved CP gaps that are impacting market coverage and SLA adherence.
Align regional leadership and CR on strategic CP planning.
SPECIAL PROJECTS: Participate in special projects or initiatives as assigned
Adapt to changing priorities to support department and organizational goals.
Support cross-functional initiatives to improve processes, efficiency, or team outcomes.
QUALIFICATIONS 5-7 years of experience in field operations, multi-site management, or service delivery leadership
2+ years managing a field-based team or distributed workforce
Strong analytical and reporting skills; able to identify trends and build data-driven action plans
Excellent communication, coaching, and cross-functional collaboration skills
Proficiency in operations systems and task management platforms
Ability to travel regionally as required and maintain an active drivers license
*Due to potential conflicts of interest, applicants who currently own or operate a separate business entity, including franchises, will not be considered.
W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.
Worksite address
san diego, CA, 92189, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.