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Job description
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Regional President - West
Full-time Salaried Community Managers Albuquerque, NM, US
Sentry Management is an industry leader in full-service community association management. Our purpose is to nurture communities we are all proud to call home by putting our communities first, enhancing property values by supporting the board’s endeavors, and improving the lifestyles of residents. Our community managers and support personnel are best-in-class, and we’ve been recognized as a National Top Workplace by USA Today for our engaged, people-centric workplace culture and employee engagement. We value diversity in all its forms and strive to create a workplace where everyone feels supported and respected.
Sentry Management, Inc., has an immediate opening for a Regional President (RP) for our Western market. The Division President directs and reviews the actions of the division employees to ensure that the division is meeting their client service level commitments and overall financial goals. The DP manages the communication and facilitates intradepartmental cooperation with the Home Office departments, as required to service the needs of the division and the clients.
The Regional President must reside or plan to reside in the West region.
REGIONAL RESPONSIBILITIES
Provides leadership and assistance to the divisions, including technical direction and work-related advice, with an emphasis on customer service, client retention, and growth
Meets with DPs individually and on a regular basis, to disseminate information and follow up on outstanding issues
Evaluates the current performance of separate market business units and finds ways to help each reach its full potential
Assists leadership in separate business units to achieve annual sales goals and contribution goals
Develops a business plan for each division and routinely evaluates performance and progress
Helps to analyze markets and competition to identify external threats and opportunities, and adapts strategies to changing conditions
DIVISIONAL OVERSIGHT
Set the strategic direction of the divisions in the assigned region
Responsible for the evaluation of each DPs individual performance and progress
Strategize with DPs and assigned RVP Business Development on large client proposals
Maintain an understanding of Sentry’s contractual obligations to its clients
Review monthly summary reports to identify and improve upon trends
LEADERSHIP RESPONSIBILITIES
Implement and maintain personnel policies in accordance with corporate manual and guidelines
Recruit, select, train, and manage DPs and their subordinates as needed
Respond promptly to DP and step in to assist with employee situationsto facilitate, as necessary, involvement of Human Resources.
BOARD ISSUES & RESOLUTION/ CLIENT RELATIONS & RETENTION
Adhere to our Language of Service with all interactions
Review issues and look for solutions to obstacles or gaps in service
Respond promptly to DP needs and step in to assist with difficult customer situations
Solicit employee and customer feedback to improve service
Closely monitor client transitions and provide support
REQUIREMENTS
Bachelor's degree or Equivalent preferred
Minimum 5 years of leadership experience
Minimum 5 years of HOA management experience
Previous financial responsibility and oversight of multi-business unit operations preferred
Preferred CAM license and experience (licensed in states that require)
Licensed to operate a motor vehicle with a clean driving record
Ability to travel as needed, up to 40% of the time, including overnight travel
BENEFITS
Life & AD&D
Short-Term and Long-Term Disability
Paid Vacation, Holidays, and Personal/Sick time
401(k)
Sentry Management, Inc. is an Equal Opportunity Employer
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Worksite address
albuquerque, NM, 87101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.