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Job description
As the RVP, Account Management, you will lead and develop a team of Enterprise Customer Account Directors (CADs) responsible for growing and retaining AlertMedia’s largest and most strategic customer relationships
This is a hands-on leadership role where you’ll coach Customer Account Directors through complex expansion opportunities, executive customer engagements, strategic account planning, and multi-year renewals. You’ll partner closely with your team, customers, and cross-functional stakeholders to drive customer growth while delivering an exceptional customer experience
Reporting to the VP, Account Management, you’ll help your team master our products, Enterprise Account Management process, forecasting methodology, and internal tools to maximize customer value and achieve expansion revenue goals
Our Enterprise Account Management team partners with AlertMedia’s largest global customers—organizations to maximize the value of our emergency communication, threat intelligence, travel risk management, and employee safety platform
Enterprise Customer Account Directors (CADs) work closely with Customer Success Managers (CSMs), Renewals Managers, Sales Engineering, Product, Marketing, and Executive Leadership to help customers achieve their business objectives while identifying opportunities to expand AlertMedia’s footprint across their organizations
Our team owns the customer growth strategy—from executive relationship management and strategic account planning to expansion opportunities and multi-year renewals
Lead the day-to-day activities of a team of Enterprise Customer Account Directors responsible for AlertMedia’s largest strategic customers
Partner with your team to achieve and exceed expansion revenue targets while maintaining strong customer retention
Meet weekly with Customer Account Directors to review forecast accuracy, pipeline health, strategic account plans, customer health, renewal strategy, and expansion opportunities
Develop consistent coaching and career development plans that help Customer Account Directors grow professionally while exceeding business objectives
Coach Customer Account Directors through executive customer meetings, Executive Business Reviews (EBRs), negotiations, expansion opportunities, and multi-year renewals
Partner with Customer Account Directors to prepare for Executive Business Reviews (EBRs), helping customers align AlertMedia’s solutions to their strategic business priorities while identifying opportunities for continued growth
Regularly meet with enterprise customers—virtually and onsite—to support strategic customer engagements, executive relationship building, negotiations, and complex expansion opportunities
Collaborate across internal teams to ensure customer success and revenue growth, including:
Customer Success Managers and Directors
Renewals Managers
Sales Engineering
Product Marketing
Product Management
Customer & Field Marketing
Finance
Pricing & Contracts
Executive Leadership
Leverage Salesforce, Gong, and other technologies to coach performance, improve execution, and increase forecast accuracy
Identify business challenges and proactively develop solutions that improve customer outcomes and team performance
Recruit, onboard, develop, and retain high-performing Enterprise Customer Account Directors
Deliver accurate forecasts, pipeline updates, and business insights to the VP, Account Management
Foster a culture of accountability, collaboration, customer obsession, and continuous improvement
Success in this role will be measured by your ability to:
Achieve and exceed team Expansion ARR targets
Drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
Improve forecast accuracy and pipeline health
Increase product adoption across strategic enterprise accounts
Develop high-performing Enterprise Customer Account Directors through coaching and career development
Build trusted executive relationships with AlertMedia’s largest customers
Deliver exceptional customer experiences that result in long-term customer growth and advocacy
Benefits
100& Paid Healthcare: Take advantage of fully paid medical, dental, vision, disability, and life insurance for employees and subsidized for dependents.
Bonus: Participate in the company-wide annual bonus based on their collective success.
Family Planning: Leverage their 100% paid parental and new child bonding leave—12 weeks off for primary caregivers and 4 weeks off for secondary caregivers
Paid Sabbatical: Pursue your interests with six weeks of paid sabbatical leave after six years of service.
Tuesday Lunch: Get together for transparent company updates from leadership while enjoying a meal on AlertMedia
PTO: Unplug, rest, and recharge with a flexible time off policy that encourages work-life balance without worrying about counting days!
Give Back: Join your coworkers in giving back to the Austin community through quarterly volunteer opportunities
Team Building and Celebrations: Take part in company celebrations, team buildings, and peer-nominated value award recognition
You thrive in complex enterprise environments and enjoy helping your team navigate executive customer conversations, strategic account planning, expansion opportunities, and renewal negotiationsYou believe the best leaders actively engage with customers, participate in deals, coach consistently, and lead by example. You create accountability while fostering a collaborative, customer-first culture focused on continuous learning and operational excellenceYou are an experienced Enterprise Account Management leader who enjoys coaching, mentoring, and developing high-performing Customer Account DirectorsStrong cross-functional leadership skills with the ability to partner effectively across Customer Success, Renewals, Product, Marketing, Finance, Legal, Sales Engineering, and Executive LeadershipExperience coaching Enterprise Customer Directors through executive business reviews, complex expansion opportunities, multi-year renewals, pricing negotiations, procurement processes, and contract strategyExperience developing strategic account plans that identify whitespace opportunities, increase product adoption, and drive long-term customer growthProven ability to accurately forecast expansion business and manage pipeline health using Salesforce and sales analyticsProven experience leading Enterprise Account Management teams serving Fortune 1000 organizations or similarly complex enterprise customersAbility to travel approximately 20-25% to support customers, your team, and company eventsEntrepreneurial mindset with a passion for developing people, improving processes, and building scalable organizations8-10+ years of Enterprise SaaS sales or account management experience supporting large, complex organizations3–5+ years leading Enterprise Account Managers, Strategic Account Managers, or Enterprise Customer Account Directors responsible for expansion revenue, renewals, and customer growthStrong executive presence with the ability to influence executive stakeholders and coach teams through C-level customer conversationsExceptional coaching and leadership skills with experience developing high-performing Enterprise Customer Account DirectorsExperience in crisis intelligence, enterprise software, or communications technology is a plusA people-first, process-oriented, and data-driven leadership styleDemonstrated success driving Expansion ARR, Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer retention
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Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.