About this opportunity
Family Health Center lists this Registration Coordinator I opportunity in petersburg, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Registration Coordinator IThe Registration Coordinator I (RCI) serves as the first point of contact for patients, clients, and visitors and is responsible for providing excellent customer service. This role is pivotal in delivering exceptional customer service and ensuring efficient administrative operations. Responsibilities encompass greeting individuals, managing administrative tasks such as collecting and verifying patient/client information, handling phone communications, scheduling appointments, maintaining patient/client records, and strictly adhering to confidentiality and HIPAA regulations. The position demands multitasking abilities and a commitment to outstanding patient/client support. This position is at our Pike County Family Health Center. Hours: Monday: 7:30A-5P, Tuesday-Thursday: 7:30A-7P, Friday OffEssential FunctionsGreets patients and visitors professionally and courteouslyVerify and update patient/client information upon arrivalSchedule, reschedule, and cancel appointments using our electronic health record (EHR) systemAnswers incoming calls and route appropriatelyTake accurate messages and relay to the correct staffEnsure all required forms are completed and scanned into the EHRCollect payments and provide receipts as neededMonitor the flow of patients in the waiting areaEnsure a clean, safe, and welcoming environmentAct as a liaison between patients and medical staffHandle faxing, scanning, and sorting mail as neededAdhere to HIPAA regulations and practice policies on patient privacy and information securityFollow all established protocols and policiesOther duties as assignedWork-Related ExperienceMinimum 2 years of customer service experience preferredExperience in a healthcare or medical setting is preferredFamiliarity with Electronic Health Record system preferredPhysical Demands and Work EnvironmentMental:Strong critical thinking and decision-making skills in dynamic patient care settings.Ability to remain calm and effective and make critical decisions in high-pressure situations.Strong problem-solving, analytical, and multitasking abilities.Emotional resilience when working with patients experiencing crisis, trauma, or chronic illnesses.Ability to provide compassionate care while maintaining professional boundaries.Physical:Frequent standing, walking and reachingAbility to perform repetitive motions, including typing for EHR documentation.Occasional exposure to bodily fluids, infectious diseases, and hazardous materials; adherence to infection control protocols is required.Prolonged sitting at a desk with frequent computer use.Working Conditions:Clean, well-lit and ventilated office environmentEducation, Certification, and LicensureEducation: High School diploma or GEDSkillsOrganizational and multitasking skillsEffective verbal and written communicationProficient in typing, data entry, and confidentialityBilingual in English and Spanish is preferred but not required.
Worksite address
petersburg, IN, 47567, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.