About this opportunity
Old Dominion Freight lists this Regular Collections Clerk I opportunity in thomasville, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Thomasville, NC
Full time
R-
At Old Dominion, we don't just move freight-we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.
Resolve issues preventing payment from customers, customers' logistic agent, pay agent, broker or freight forwarders and coordinates the collection of funds.
Primary Responsibilities
Manage a pre-determined queue of accounts
Strive to properly communicate regularly and timely with assigned accounts
Oversee a large amount of past-due accounts, ranging in size of balance due
Provide excellent customer-service to all accounts
Make electronic notes of all actions taken on the account
Communicate with customers via the telephone or email to resolve disputes on accounts experiencing past due invoices
Follow up with Audit to insure any found errors have been corrected in a timely manner
Review check application and refunds for correct cash application
Follow up with Revenue Control to insure cash application correction was completed
Communicate special customer needs to other departments and follow up on completion of tasks
Prepare spreadsheets or other customized documents for customers to facilitate collection of funds
Send aging, documents, invoice recaps and other related information to customers
Coordinate collection efforts with NAE after all disputes and errors have been resolved
Review statements and daily shipment status reports for accuracy
Recommend credit removal for nonpayment or slow payment
Process credit card payments
Job Qualifications
Education:
High school diploma or equivalent
Experience:
Prior collections experience preferred
Excellent verbal and written communication skills
Proficient with Microsoft Office, especially Excel
Proficient with 10 key skill
Strong typing skills, 50 wpm preferred
Strong interpersonal and telephone skills
Working Days:
Monday,Tuesday,Wednesday,Thursday,Friday,
Working Shift:
Morning
Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.
Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:
Great Health Benefits including a Zero premium medical plan for employee only coverage
Vision & Dental
Short Term & Long Term Disability
Flex Spending Accounts
401k Retirement plan with company match and additional company annual discretionary match opportunity
Life Insurance
Wellness Program
Tuition Reimbursement for Drivers and Technicians
Training and growth opportunities to build a career
We prioritize our OD family of employees
Ability to advance through our promote from within philosophy
National Career Opportunities Available at our 260+ service centers
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
If you have questions regarding this posting or require assistance with the application process, please click here ( for contact information.
Welcome to Old Dominion. If you are looking for a new career with the best LTL (Less-than-Truckload) carrier in the industry you've come to the right place. Many companies tout their family atmosphere, but at OD it truly is a reality. We've grown from our humble beginnings of a single truck and one route in 1934 started by Earl and Lillian Congdon to a company of over 23,000 employees. At OD we strive daily to keep the family spirit alive and help the world keep promises.
Worksite address
thomasville, NC, 27630, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.