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Job description
GENERAL SUMMARY:
nUnder direct supervision, provides clerical support for the Physical Rehabilitation Service product lines and assists with routine patient care with an emphasis on customer satisfaction and competency in dealing with a diverse patient population.
nPRINCIPAL DUTIES AND RESPONSIBILITIES:
nnnTimely registration of patients for outpatient rehab services.
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nnGathers necessary information to provide insurance verification and authorization for services, documents info in patient history.
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nnPlace, answer, screen and direct telephone calls, providing routine information or taking accurate messages.
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nnCollects payments for outpatient services, co-pays, deductible, generates receipts and balances cash drawer daily
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nnSchedules patients for first available appointment based on patient’s availability
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nnPerforms charge entry on a daily basis keeping account information up to date.
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nnMaintains supply of charts, office supplies, and forms.
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nnGenerates daily schedules for facility, therapists, and techs.
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nnCourteously answers inquiries by phone or in person and directs guests appropriately.
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nnAnswers routine questions regarding departmental policies and procedures.
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nnSorts and distributes incoming mail.
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nnMay instruct patient and families regarding therapy schedules and registration procedure.
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nnInform outpatients and families regarding insurance benefits.
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nnPerform routine clerical functions such as photocopying faxing and filing.
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nnAssist in setting up routing physical therapy treatments such as whirlpool, hot and cold packs, paraffin, traction, electric stimulation and other routine modalities under close supervision of a PT or PTA and in accordance with established treatment plans.
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nnAssist in the stocking of linen and removing soiled linen from OT/PT department.
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nnAssist in the cleaning and storage of equipment and supplies and make minor adjustments and repairs to equipment as needed.
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nnAssist in the cleaning of the OT/PT departments.
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nnMonitor and log the temperature of the hot and cold pack machines and the patient refrigerator.
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nnMonitor and log the oxygen tank for the amount of oxygen left in tank. Call respiratory therapy to have tank refilled if necessary.
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nnOrder and stock routine supplies/equipment for OT/PT department.
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nnWork cooperatively with others to meet team and organizational goals.
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nnPlan and act with internal and external customers in mind.
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nnPromote positive relationships through effective communication.
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nnSeek to understand and improve work-related processes.
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nnAttend department staff meetings and in-services. May complete and distribute staff meeting minutes.
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nnObserve all hospital and department policies.
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nnPerform other related duties as requested.
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n nEDUCATION/EXPERIENCE REQUIRED:
nnnHigh School Diploma or equivalent required.
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nnA minimum of one year experience using a patient registration, verification & scheduling system, preferred.
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nnKnowledge of medical terminology preferred.
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nnInterpersonal skills to effectively greet and communicate (in person and by telephone) with customers and co-workers.
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nnBasic computer skills to allow use of hospital order communication system and software programs.
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nnUse of standard office equipment (e.g. copy and FAX machines, computers, etc.)
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nnStrong organizational skills and ability to work in an environment with multiple interruptions.
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nnWillingness to learn new skills needed to perform job.
nAdditional Details
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n nThis posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
nOverview
nHenry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
nBenefits
nThe health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
nEqual Employment Opportunity/Affirmative Action Employer
n Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is nnnn committed to the hiring, advancement and fair treatment of all individuals without regard to nnnn race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, nnnn weight, marital status, family status, gender identity, sexual orientation, and genetic information, nnnn or any other protected status in accordance with applicable federal and state laws.
Worksite address
wyandotte, MI, 48192, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.