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Job description
Overview
This is a hybrid role, with the expectation that time working will regularly take place inside and outside of our Phoenix office.
Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.
Silicon Valley Bank's Global Fund Banking (GFB) Team provides commercial banking services to venture capital and private equity firms.
The Relationship Advisor II manages a portfolio of borrowing and non-borrowing clients and is responsible for client onboarding, case management, servicing and proactive client solutions.As a key member of Relationship Management, the RA II plays an integral role in the client experience by supporting deposits, payments, and daily cash management needs while ensuring compliance and service excellence.
This position supports Global Gateway Venture Funds and Private Equity clients located outside US- flexibility may be required in hours worked due to the international location of our clients.
Responsibilities & Qualifications
Duties & Responsibilities:
Client Onboarding & Servicing
Partners with relationship team to support client onboarding and lifecycle needs
Manages client requests through CRM, ensuring timely acknowledgement and resolution in line with service-level standards
Supports clients with payment operations (wires, ACH, BillPay), including urgent escalations in partnership with Fraud and Sanctions teams
Cross-Functional Collaboration
Coordinates with Operations, Fraud, Sanctions, FX, and Product teams to resolve issues
Advises clients on risk mitigations strategies to prevent money laundering and fraud
Proactive Client Support
Identifies opportunities based on client, stage, or activity, partnering with Relationship Managers for proactive touchpoints
Position Specific Skills:
Builds productive relationships
Critical thinking skills
Strong written and verbal communication skills
Bachelor's Degree with 1 years of client service experience in banking/financial/investor services role, OR High School/GED with 5 years of experience.
Preferred Skills
Client service or client support experience in financial services and products
Strong familiarity with banking products and payment operations
Demonstrated organizational skills with ability to manage multiple tasks in succession
Strong communication and cross-functional collaboration skill
Mandarin language proficiency preferred. Ability to communicate effectively in both English and Mandarin
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at benefits.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.