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Job description
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
nRegions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
nJob Description:
nAt Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end to end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility.
nRegions' mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who has strong communication skills and the ability to provide personalized customer service.
nPrimary Responsibilities
nnnProvides a consistent optimal customer experience on the cash line while handling customers' transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions
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nnAnswers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution
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nnDevelops relationships with customers, remaining well-informed about the customer's relationship with the bank
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nnEducates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
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nnAssists branch and fellow team members with basic tasks to aid in customer problem resolution
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nnRefers customers to an internal team of experts when more complex financial goals and needs are recognized
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nnFollows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks
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nnAchieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions' solutions
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nnMay conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs
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n nThis position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.
nThis position is incentive eligible.
nRequirements
nnnHigh School Diploma or GED
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nnAbility to work Saturdays as needed
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nnAbility to handle cash and process cash transactions
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nnAbility to communicate in person, on the phone, and through electronic channels
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nnAbility to use a computer on a frequent basis, including typing and sustained attention to a monitor
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nnAbility to walk and stand for extended periods of time
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nnAbility to lift up to twenty (20) pounds
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n nPreferences
nnOne (1) year of banking, cash-handling, and/or customer service experience
n nSkills and Competencies
nnnAbility to adhere to policies, procedures, and guidelines
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nnAbility to assist customers with digital banking offerings
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nnAbility to handle multiple priorities simultaneously
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nnAbility to oversee large sums of cash
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nnStrong customer focus and relationship-building skills
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n nPosition Type
nFull time
nCompensation Details
nPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
nThe target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
nJob Range Target:
nMinimum:
n$37,621.05 USD
nMedian:
n$44,536.00 USD
nIncentive Pay Plans:
nThis role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
nBenefits Information
nRegions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
nnnPaid Vacation/Sick Time
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nn401K with Company Match
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nnMedical, Dental and Vision Benefits
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nnDisability Benefits
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nnHealth Savings Account
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nnFlexible Spending Account
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nnLife Insurance
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nnParental Leave
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nnEmployee Assistance Program
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nnAssociate Volunteer Program
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n nPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
n nLocation Details
nOpelika Main Gateway Drive
nLocation:
nOpelika, Alabama
nEqual Opportunity Employer/including Disabled/Veterans
nJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
Worksite address
opelika, AL, 36803, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.