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Job description
Bankers Trust Relationship BankerThere are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we're proud of the premier workplace we've created. We regularly receive best in class results through our biennial employee engagement survey. We're also proud to receive recognition from others, including our designation as a "Best Place for Working Parents®," being a four-time recipient of the Greater Des Moines Partnership's Inclusion Award, and being named one of the "Best Businesses Supporting Local Charity" by readers of the Business Record.Job Summary:The Relationship Banker (RB) is responsible for providing personalized customer service to clients. The RB engages customers in conversation to understand their banking needs and preferences and assists in opening new accounts and maintaining existing deposit/loan relationships. This position facilitates customer awareness and education of the bank's services, including digital banking capabilities. The RB conducts teller transactions in an accurate and timely manner while maintaining essential controls and safeguards. This position also refers clients to business partners within the Bank. The RB must be able to work every other Saturday morning and be flexible regarding hours.Primary Functions and/or Responsibilities:Provides personalized customer service, building relationships with clients and providing solutions to their financial needs while following the Customer Service Excellence Agreement and Sales Ethics RoadmapOpens new accounts (including IRA's and HSA's), processes deposits, withdrawals, transfers, loan payments, cashier's checks, foreign currency requests and other transactions accurately and timelyProcesses loan applications accurately and timelyIdentifies customer needs and provides information on products and services that meet those needsCross-sells bank products and services that meet customers' needsMonitors customer activity for suspicious and fraudulent activityRefers customers to Bank business partners who are able to provide solutions for their financial needsMaintains essential controls and safeguards while opening and closing the branchPerforms other duties as assignedEducation and/or Experience:Relationship Banker IHigh school diploma or GED preferredMinimum of one year of banking experience in a customer contact position with emphasis on sales of products and services requiredMinimum one year of cash handling experience requiredPrevious lending experience preferredNotary Public certification within 30 days is requiredSpecific Skills, Knowledge & Abilities:Knowledge and an understanding of bank products and servicesAbility to multitask and prioritize business opportunities as neededAbility to work in a high paced environmentAdaptable to changeStrong organizational, prioritization, and time management skillsFlexible regarding working hoursDeadline orientedCritical thinking, negotiation, and problem solving skillsData processing and digital banking knowledgePositive, team focused attitudeAbility to work independently and use electronic resourcesWork Schedule:Hours vary between 7:30 a.m. to 5:45 or 6:00 p.m. Monday – Friday and every other Saturday from 8:45 a.m. to 12:15 p.m.This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and is subject to the required registration process, which includes a criminal background check and credit check. Failure to meet or maintain requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.Hiring Salary Range:The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate's prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: Relationship Banker I - $21.75 - $25.25 plus annual bonus and monthly incentives.Benefits:Group Health, Dental, and Vision InsuranceGenerous Paid Time Off (PTO)Volunteer Time Off (VTO)401(k) plan with lucrative company matchTuition assistanceCompany Paid Life InsurancePaid Parental LeaveLifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.Team Member Banking - a suite of products and services with special benefits for employeesHybrid Eligibility: Position will be onsite.Equal Opportunity EmployerProtected Veterans and Individual with Disability
Worksite address
clive, IA, 50325, US
Who can apply
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