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Job description
Build Relationships. Build Futures. Build Your Career.At Orange County's Federal Credit Union (OCFCU), banking is personal—always has been. For more than 85 years, we've helped our members reach life's milestones by building real relationships, not pushing transactions. With $3+ billion in assets and 145,000+ members, we're proud of where we've come from—and excited about where we're going next.Our people-first philosophy isn't just a tagline. It's why we've been named #1 Credit Union by the Orange County Register for several years and most recently 2024 & 2025! We're also honored with workplace satisfaction—driven directly by employee voices. When you join OCFCU, you're joining a workplace where people genuinely enjoy coming to work and feel empowered to do meaningful, impactful work every day.As a Relationship/Personal Banker/Member Service Representative (MSR), you're more than the face of the branch—you're a trusted financial partner. You'll blend service, sales, and problem-solving to help members confidently navigate their financial journeys.What you'll do:Deliver exceptional experiences by handling teller transactions with accuracy and careOpen new accounts and guide members through consumer loan applicationsProactively recommend products and services that truly fit member needsResolve questions and concerns with a consultative, relationship-focused approachCreate trust that lasts beyond the transaction—and keeps members coming backYou'll bring:Banking Experience: 2+ years of recent experience in a bank or credit unionHands-on experience with teller transactions, new account openings, and consumer lendingSales & Communication Skills: 2+ years cross-selling and referring financial productsClear, friendly communication—professional yet approachableMandarin Fluency PreferredTech Savvy: Comfortable learning and using multiple systems and platformsSchedule Flexibility: Monday–Saturday availabilityWeekdays between 8 AM–6:30 PM and Saturdays 8 AM–2:30 PMCompensation & Career PathWe believe great talent deserves fair, transparent pay—and room to grow. Hourly pay is based on experience, internal equity, and level:Member Service Rep IV – $23.00–$25.00 per hourSenior Rep. I - II - $25.50 - $27.00 per hourWhy OCFCU?Award-winning workplace cultureClear growth paths and internal mobilityPeople before profits—alwaysA team that supports each other and celebrates winsHealth Coverage: Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day.Financial Security: Life insurance at no cost and a 401(k) plan with an employer match up to 6%.Work-Life Balance: 13 days of vacation and seven (7) sick days annually and paid holidays.Recognition & Growth: Annual merit increases, annual discretionary bonus and quarterly incentive bonuses, as well as educational grants up to $1,000 per year.Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.
Worksite address
santa ana, CA, 92701, US
Who can apply
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