Job description
What you’ll do:
In this position, the Bilingual Hotline Specialist will provide remote (from home) crisis phone interventions for callers to suicide hotline. Additionally, forthe calls received, they will make appropriate referrals for available services.*Must pass both a written and verbal Spanish Language Proficiency Test. (English/Spanish)**Must be an Arizona resident*
Essential Responsibilities:
Answer all phone lines ina timelyand professional manner while meeting agency goals of efficiency and customer satisfaction
Effectively assess clinical situations and needs of all callers.
Provide safe and effective clinical interventions to all callers
Complete clinical documentation thoroughly, clearly, and accurately, including information critical to data collection and reporting to funders. Forward internal referrals to theappropriate program(s)with all required informationin a timely manner.
Work collaboratively with internal and external clients/customers. Maintain a positive attitude and flexibility toassistothers.
Will berequiredto work beyond his/her shift with no advance warning if thecrisis situationwarrantsor ifrequiredpaperwork is not complete at the end of the shift.
Attend all required meetings and training, even if they fall outside of the regularly scheduled shift. Evening and night hours may berequired.
Assistthe hotline clinical coordinator in trainingnew staff.
Prior to using downtime for personal business, staff will be required to ensure all program forms are stocked, the hotline area is clean and organized, required reading is completed, and to complete any project to benefit Crisis and/or other departments within the agency as required by a supervisor.
Attend in-person meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.
What you’ll provide:
Bacholer’sDegree in Counseling, Social Work, or related fieldrequired.
Minimum of 3 years of experience in the behavioral health field.
Crisis, callcenterand chat & text experience preferred
Experience in the mental/behavioral health field preferred
Demonstrated ability to remain calm in stressful situations and collaborate/work in a team environment.
Spanish/English bilingual Needed. ***Bilingual Differential Pay per hour***
A fingerprint clearance card isrequiredor eligibility to obtain one.
Additional Skills and Abilities
Excellent oral and written communication skills.
Proficient in the use oftechnologyincluding chat& textfunctions.
Clear and effective communication
Strong customer service
Strong problem-solving and analytical skills
Ability to document detailed information
Ability to multi-task
Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners.
What we’ll offer:
(Full-time employees)
Generous PTO
10 paid holidays per year
Medical plans (4 choices)
Dental plans (2 choices)
Vision plans (2 choices)
403(b) retirement plan
Retirement Allowance
Company paid Life/AD&D and Long-term Disability
VoluntaryadditionalLife and Short-term Disability
Tuition Reimbursement
LicensureReimbursement
Elder Careassistance
Pet Insurance and much more!
EMPACT-SPC is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).
EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.
EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities maychangeor new ones may be assigned at any time with or without notice.
Originally posted on Himalayas
Who can apply
Eligible countries: Azerbaijan, United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+4, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.