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Job description
Gainwell Technologies in California is seeking an experienced Call Center Quality Assurance Lead to support Medi-Cal operations. You will monitor interactions, coach representatives, and partner with Operations and Leadership to improve performance and compliance.
This role is primarily remote with occasional onsite work at West Sacramento, CA. The ideal candidate has QA experience in high-volume centers, strong analytical and communication skills, and familiarity with CRM and quality monitoring
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Worksite address
west sacramento, CA, 95798, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.