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Job description
Gainwell Technologies is seeking an experienced Call Center Quality Assurance Lead to support California's Medi-Cal program in West Sacramento. You will monitor quality standards, coach Customer Service Representatives, and partner with Operations, Training, and Leadership to improve performance and ensure compliance.
The role offers a hybrid work arrangement with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605, and a pay range reflecting California market rates.
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Worksite address
west sacramento, CA, 95798, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.