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Job description
Upstart, a leading AI lending marketplace, seeks a Head of Borrower Success to lead and evolve Borrower Success operations, including internal leaders and external vendor partners. You will improve the borrower experience by scaling operating systems, strengthening performance and controls, and building teams that deliver consistent results in a dynamic environment.
The role focuses on managing multi-channel support across chat, phone, and email, driving compliance, and optimizing service
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.