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Job description
HelpfulRemote is seeking a technical escalation specialist to own high-severity issues after customers purchase. You will investigate complex bugs, join customer calls to collect logs, and craft detailed handoff packages for engineering.
The role requires 4+ years in technical support or escalation within SaaS or infrastructure, with strong networking and cloud skills. This is a remote-first, full-time position in the United States, reporting to the Customer Reliability Engineer Team Lead.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.