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Keywords Studios

Remote Customer Success Manager — Gaming (Mid-Market)

town of poland, NY

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Job description

Keywords Studios is seeking a Customer Success Manager to drive product adoption and support retention for mid-market gaming clients. You will collaborate with Account Managers to ensure renewals and growth while acting as a trusted advisor on Helpshift platform usage and best practices.

The role requires strong business acumen, data-driven decision making, and cross-functional collaboration across a global team. Remote work with travel as needed is supported.

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