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Koniag Services, Inc.

Remote Data Scientist - AI & NLP for IT Call Centers

northern, KY

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Job description

Koniag Services Inc. seeks a Data Scientist to design, develop, and deploy advanced data science and ML solutions for IT call center performance and customer experience.

You will work with government stakeholders and AWS experts to translate complex data into actionable insights and scalable cloud-native architectures. Responsibilities include end-to-end model development, NLP analytics, predictive forecasting, MLOps, and executive-facing briefings, all while ensuring FedRAMP and GovCloud

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