Job description
Category: Technology
Location:
JobTitle: Post Support – Audio Visual (AV) Company
One Post Support Mon-Thurs 12 hours per day (48 hours)
One Post Support Friday-Sunday 12 hours per day (36 hours)
Rate:9AUD/hour
JobSummary
Thisrole ensures client satisfaction by handling post assistance and other relatedconcerns.
KeyResponsibilities
Troubleshoot and resolve technical issues related to AV equipment and software.
Respond to support tickets, service calls, and client inquiries in a timely manner.
Coordinate with installation technicians, engineers, and project managers to resolve post-project issues.
Schedule and track warranty claims, repairs, and maintenance requests.
Maintain accurate service records and support logs.
Ensure all post-support activities meet company quality standards and client expectations.
Qualifications& Skills
·Good to have but okay with minimal experiencesince client will provide script
oExperiencein audio visual support, technical support, or related AV role.
oBasic tointermediate knowledge of AV systems (sound systems, displays, projectors,control systems, conferencing tools).
oFamiliaritywith troubleshooting AV hardware and software.
Strong communication and Experience
Ability to explain technical concepts to non-technical users.
Good organizational and documentation skills.
Ability to work independently and manage multiple support requests.
Willingness to provide on-site or remote support as needed.
Experience supporting live events, corporate AV installations, or commercial projects.
Knowledge of networked AV systems and basic IT networking.
DetailsOriginally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.