Remote Director, Contact Center Leadership

Job description

Thrivent Bank is seeking a Director, Contact Center to lead a team of Contact Center Managers and Client Care Professionals. This role drives strategy, operating processes, performance management, and engagement while aligning with the bank's digital strategy and preserving a human-centered service experience.

The position emphasizes workforce management, quality assurance, VOC, training, and cross-functional collaboration with IT, Compliance, Marketing, and Product. Reports to the VP and COO.

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.