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Job description
At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.
Position Summary: The Energy Assistance Services (EAS) Case Specialist is a grant funded position which meets the basic needs for food, energy, housing, transportation, and more for low-income clients. Assists applicants through transactional services.
Essential Responsibilities:
Greet clients and establish rapport. Approach clients and colleagues with an open and professional stance, showing respect for each person as a helping professional worthy of trust.
Work to strengthen client sufficiency and external supports; empower clients to become more independent of emergency services by averaging 4-5 cases with transactions per day (20-25 per week).
Promote Pathway of Hope (POH) services to potential clients and facilitate case management of families using the POH plan.
Use assessment tools provided to help with case planning for transactional and relational work
Coordinate services to meet client needs by using the case plan, linking clients with available resources to help them achieve their goals.
Maintain awareness and relationships with community agencies and other social services agencies to help coordinate services to clients
Participate in committees, meetings and conferences as requested by the supervisor.
Become fluent in the use of the Information Management System used by The Salvation Army to maintain client files, statistical information and other reports as needed
Enter and save transactions for reserving needed funds for clients, monitor the available fund balances and request additional allocations as appropriate
Perform other duties as assigned
Qualifications:
Education/Experience:
Degree in social work, sociology, psychology, or related field from an accredited college or university, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
LLBSW or LBSW preferred.
Skills, Knowledge & Abilities:
Learn and adhere to The Salvation Army Social Services Code of Ethics
Adhere to professional codes of ethics as they apply to professional licensing
Understand and adhere to professional boundaries within and outside of the organization
Maintain client confidentiality and obtain appropriate releases of information
Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
Complete Caseworker Certification Program within 120 days of hire
Computer Skills:
Proficient in Microsoft Office 365
Working knowledge of TEAMS and SharePoint
Willingness to learn new software as needed
Certificates and Licenses:
Complete Safe From Harm training, and keep current as needed
Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR)
Worksite address
southfield, MI, 48076, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.