About this opportunity
Sharecare lists this Remote Escalations Specialist - Customer Support opportunity in topeka, Kansas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Sharecare is seeking a Customer Service - Escalations specialist to handle escalated member concerns and support the Help Desk. You will research inquiries submitted by phone, chat, email, or fax and provide timely resolutions while keeping members informed.
You will collaborate with the Customer Service Manager to train the team, identify escalation trends, and contribute to root cause analysis. The role supports flexible hours and remote work, with a focus on improving first contact resolution
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.