About this opportunity
Hollis Cobb Associates lists this Remote First Party Medical Collector opportunity in duluth, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
First Party CollectorThe First Party Collector is responsible for taking inbound customer calls as well as making outbound calls, contacting consumers in order to negotiate pay arrangements on early out accounts, while following Federal, State, company and client collection guidelines and laws.ESSENTIAL DUTIES AND RESPONSIBILITIES:Works 1st party accountsProfessionally persuade patients to pay on past due medical debtsOvercome stalls and objections and suggest money sources for debt paymentLeave messages with consumers informing them of contact points via a mandated scriptUpdate the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the systemAdhere to the production standards set for the department and clientAccuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirementsOther duties as assigned by managerQUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND EXPERIENCE:A high school diploma or equivalent is required2 years of relevant experience in customer service, sales, 1st party collections, or a related role is preferred1 year of call center, negotiating and collecting payments, working on an automated dialer, interpretation of EOB's and FACS or EPICKNOWLEDGE, SKILLS AND ABILITIES:Strong organization and communication skillsAbility to use professional language and grammarUnderstanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and proceduresIntermediate to advanced Microsoft skills in Word and ExcelStrong multi-tasking skills and the ability to handle a high call volume in a fast paced environmentAbility to compute math calculations using addition, subtraction, multiplication, division, and percentagesStrong telephone communication and negotiation abilitiesMust have the ability to simultaneously talk and typeAbility to type minimum of 25 wpmPHYSICAL SKILLS AND ABILITIES:While performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds. Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel or crouch or crawl; see, talk and hear.WORK ENVIRONMENT:Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Incumbent/employee works in a temperature-controlled office environment or a Work from Home office environment. Incumbent/employee must be able to work on a computer for the scheduled shift; answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.Hollis Cobb is an Equal Opportunity Employer
Worksite address
duluth, GA, 30097, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.