About this opportunity
Nordic Naturals lists this Remote Head of Customer Experience & Operations opportunity in watsonville, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Nordic Naturals in the United States is seeking a Director of Customer Experience to lead day-to-day service operations for D2C, B2B, and B2C channels, ensuring service standards and high customer satisfaction while optimizing processes and team performance. This role emphasizes cross-channel management and continuous improvement in a remote setting.
You will drive omnichannel journeys, oversee the SAP order journey, and develop SOPs, metrics, and talents.
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Worksite address
watsonville, CA, 95076, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.