Job description
IT Incident Analyst needs 31 years experience with incident management, risk management
IT Incident Analyst requires:
Strong knowledge of incident management processes, tools, and techniques.
Experience in coordinating incident response teams and managing incidents through to resolution.
Excellent analytical and problem-solving skills, with the ability to identify and assess risks and develop preventive measures.
Strong communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.
Ability to work under pressure and prioritize competing demands.
ITIL Foundation certification is a plus.
Experience with ServiceNow or similar incident management tools is a plus.
Degree in computer science
IT Incident Analyst duties:
Incident Management: Manage technology incidents, including identification, assessment, prioritization, escalation, and resolution.
Risk Management: Identify, assess, and mitigate technology risks to ensure the security, reliability, and availability of technology systems and services.
Preventive Measures: Develop and implement preventive measures to minimize the likelihood of incidents and mitigate their impact.
Communication: Communicate incident status updates to relevant stakeholders, including IT teams, business units, and senior management.
Incident Response: Coordinate the incident response process, including conducting root cause analysis, identifying remediation actions, and implementing changes to prevent similar incidents.
Process Improvement: Continuously review incident management processes to identify opportunities for improvement and implement changes accordingly.
Documentation: Maintain documentation of incidents, including incident reports, post-incident reviews, and remediation actions.
Training: Develop and deliver incident management training to IT teams and other stakeholders.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.