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Job description
Boston Public Schools seeks an experienced leader to serve as Assistant Director of Technology Service Delivery, overseeing the Service Desk and Call Center while moving toward a modern ITSM framework for a consistent customer experience.
Reporting to the Director, you will build a service catalog, knowledge base, and standardized incident practices, while ensuring privacy controls and cross-training across Technology.
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.