Job description
Are you a driven, customer-obsessed sales professional ready to ignite your earning potential?
Lighting New York is seeking an elite sales person, which we call a Lighting Expert, to join our fast-paced, high-growth team. This is a dynamic, fully commissioned role where your income directly reflects your ability to deliver WOW-level customer service and close sales across phone, email, and chat. If you thrive on the flexibility of a schedule that includes evenings and weekends—the times our customers need us most—and see every inquiry as an opportunity to build a long-term, lucrative client relationship, then step into a role where your passion for sales and expertise in lighting will shape our success and accelerate your financial future.
Position Overview:
The Lighting Expert role is a dynamic sales position focused on delivering exceptional, WOW-level customer service across all communication channels, including phone, email, and chat. This position plays a key role in supporting customers with product information, order processing, and post-sale assistance while contributing to the overall growth and success of Lighting New York. This position requires a unique schedule, with some evening, and weekend shifts as part of the regular schedule to meet business needs. Consistent availability during these times is required.
Key Responsibilities:
Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns.
Provide accurate quotes and assist with customer satisfaction-related inquiries.
Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers.
Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion.
Collaborate with vendors to resolve order discrepancies and ensure seamless order processing.
Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams.
Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues.
Continuously evaluate and suggest process improvements that enhance the customer experience.
Maintain awareness of current promotions, competitive products, and key product features.
Attend ongoing product knowledge and continuous learning training sessions.
Maintain a positive, professional, and enthusiastic tone in all customer interactions.
Competencies & Skills:
Strong communication and interpersonal skills
Exceptional customer focus and client relationship management
Excellent organizational and time management skills
Ability to multitask across phone, email, and chat platforms
Analytical thinking and problem-solving capabilities
Basic product knowledge and a willingness to learn continuously
Self-motivated with the ability to work independently and follow directions with minimal oversight
Work Environment:
This is a fully remote position that requires a unique schedule, with some evening, weekend, and holiday shifts as part of the regular schedule to meet business needs. Consistent availability during these times is expected.
Compensation:
Full Commission based on your sales. Current team members consistently earn between $50,000 - $150,000+ per year. We also offer Health, Dental, and Vision insurance, Paid Time Off, and a retirement savings program with match.
Position Structure:
This is a full-time position, requiring a minimum of 40 hours per week on a consistent schedule.
Salary: $50,000 – $150,000 / yearOriginally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.