Job description
Key Responsibilities:
Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings
Key Performance Indicators:
Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Escalate any issues to the Team Leader
Achieve agreed KPIs and Objectives
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team
Qualifications
A Bachelors degree from any stream if a Fresher
Minimum HSC with a minimum of 1 year of relevant experience
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Additional Information
IT Asset provided
5 Days working
Health and vision Insurance
Annual Bonus
Night Shift Allowance
Overtime Payment
Referral Hire Bonus
Team Outings
Education allowance (Training courses, Udemy, Coursera, etc.)
Job Location: Remote
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.