About this opportunity
Humana Inc lists this Remote Medicare Call Center Manager opportunity in honolulu, Hawaii. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Humana Inc. is seeking a Manager for the IFG Agnostic Call Center to oversee day-to-day operations of the Medicare call center, guiding inbound/outbound calls, enrollments, and member inquiries in a remote environment.
You will drive KPI performance, QA, and CAHPS/STAR initiatives, ensure CMS/HIPAA compliance, and lead coaching of supervisors and agents. Occasional travel to Humana offices for training may be required.
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Worksite address
honolulu, HI, 96814, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.