Job description
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart.
The CSR is the face of the Company as they are often the first interaction our customers have with Copart.
Must be able to show empathy in the workplace
Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience.
Understanding client needs and offering solutions and support.
Answer and place calls in a professional manner.
Measured on Call Quality and Productivity
Focus on a "1st call resolution".
Use company resources to gather information and offer solutions to meet customer needs.
Other duties as assigned.
Required Skills and Experience
Must be able to show empathy in the workplace.
One year of office support experience in a customer service role preferred.
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with Microsoft Office Applications
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed.
Pay: $16.04 - $22.00 hourly
For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly
Benefits Summary:
Medical
401k
ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months)
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.