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Job description
Caylent is seeking a Senior QA/Test Engineer specializing in Amazon Connect and contact center technology to design and execute comprehensive test strategies across flows, routing, IVR, and AI-driven agents. You will build manual and automated test suites spanning UI, API, and serverless backends, ensuring production readiness and incident triage.
You will lead UAT sessions, define quality metrics, and mentor junior QA engineers while partnering with development to shift testing left in
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Who can apply
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