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bhs

Remote Service Team Lead - Technical Support

charlotte, NC

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Job description

BHS Corrugated seeks a Remote Service Supervisor to lead our North American remote technical support team from Charlotte, NC. You’ll diagnose and resolve complex equipment issues remotely, manage escalations, and drive remote-resolution rates to reduce field dispatches.

Requirements include 5+ years in technical support and 2+ years in supervision, plus experience with remote diagnostics and CRM platforms. Travel up to 25% may be required.

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Worksite address

charlotte, NC, 28245, US

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