Job description
Job Summary:
We are seeking a motivated, friendly and customer-focused Remote Soft Sales and Administrative Assistant to support business growth through outbound cold calling, client follow-ups, and administrative support. This role involves contacting residential and commercial customers, assisting existing clients with inquiries and service coordination, maintaining accurate customer records, and performing data entry and organizational tasks. The ideal candidate is bilingual in English and Spanish, has strong communication and interpersonal skills, and is comfortable speaking with customers over the phone. This position requires a reliable, organized, and proactive professional who can work independently, adapt quickly, and support daily operations in a fast-paced remote environment aligned with U.S. Eastern Time business hours.
Key Responsibilities:
Conduct cold calls to residential and commercial customers to generate new business.
Perform outbound prospecting calls to laundromat owners to generate leads and acquire new clients.
Follow up with existing clients regarding payments or service pickups.
Provide customer service and respond to client inquiries.
Perform basic data entry and update customer records.
Support administrative tasks, with increased data entry during the initial months.
Schedule service pickups and coordinate availability with customers.
Maintain organized records of customer interactions and call outcomes.
Communicate relevant updates or issues to the internal team.
Perform other tasks related to the position.
Qualifications & Requirements:
Proficient level of English (written and spoken).
Proficient level of Spanish (written and spoken).
Strong interpersonal and phone communication skills with excellent client approach.
Prior experience in soft sales or related customer-facing roles, or have a great sales pitch.
Prior experience with data entry software and related tasks, is a plus.
Friendly and professional demeanor with a strong customer-focused mindset.
Willingness to learn new software; training will be provided as needed.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Out-of-the-box thinker, reliable, organized, detail-oriented, self-motivated, and confident approach.
Positive attitude and the ability to learn and adapt quickly.
Ability to understand and follow established processes with minimal supervision.
Ability to work in alignment with U.S. Eastern Time (New York time) business hours.
Interested in long-term career opportunities.
Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
Compensation & Benefits:
100% remote work.
Compensation in USD.
Full-time position with 40 hours weekly.
Please note that this is a long-term opportunity.
Great work environment with potential for growth.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.