About this opportunity
RSM US LLP lists this Remote Software Customer Support Associate opportunity in davenport, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
A Managed IT Service Desk Technician, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As a Managed IT Service Desk Technician, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.A Managed IT Service Desk Technician provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. Provide phone and email technical support for end-users to resolve any hardware or software issues
Technicians will be in a phone queue answering calls from clients during peak hours
Support and troubleshoot workstations, servers and network related issues
Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
Clearly document support issues and all resolution steps in RSM’s ticketing system
Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
1-2 years of experience working on a technical helpdesk, IT related role or equivalent network administration role.
Minimum of 2 years of experience in software and hardware troubleshooting on laptops, desktops, servers and network equipment
Microsoft Certification (MCSE/MCSA) and Network+ Certification preferred but not required
Bachelors degree (BA/BS) from an accredited 4-year school is a plus
Experience with Office 365 Administration and associated workloads including Email and SharePoint
Fundamental understanding of TCP/IP Networking
Experience with VMWare ESX hosts and vSphere Client for administration
Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
Highly customer focused with ability to provide consistently excellent customer service and professionalism
To provide exceptional service and maintain the highest level of quality assurance for our clients, we record calls into our client-facing service desk. These recordings are used for training and quality assurance purposes only. Your privacy is important to us, and we will continue to take all necessary steps to safeguard your personal information. Minorities/Females/Disabled/Veterans.
sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); HIV Status; physical or mental disability; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at or send us an email at
does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.