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Job description
Systems Engineer, ProAV serves as a technical expert supporting NETGEAR's ProAV solutions across the South Central U.This role combines customer onboarding, field engineering, pre-sales support, and industry engagement. The ideal candidate brings deep expertise in AV-over-IP networking, strong troubleshooting capabilities, and the ability to deliver high-impact technical training and solution design. This is a remote-based position requiring up to 60% travel throughout the region.
Customer Onboarding & Technical Training
S. customers implementing NETGEAR ProAV switches and third-party integrations
Collaborate with the South Central Sales Territory Manager to ensure successful deployments
Deliver remote and on-site training covering AV-over-IP network design, switch profile selection, PTP configuration, Dante/AVB/Milan configuration, and API integration and video configuration
Develop customized training materials, system designs, and internal/external knowledge base documentation
Ensure successful transition into production environments, including complex multi-switch and multi-vendor deployments
Professional Services & Field Engineering
Provide advanced on-site troubleshooting for high-profile customers experiencing complex timing, multicast, or interoperability issues
Support commissioning of AV-over-IP systems to ensure stable production performance
Resolve escalated issues involving AVB, Dante/AES67, NVX, Q-SYS, SMPTE-2059-2, PTPv2, and multicast networking
Pre-Sales Engineering & Business Expansion
Support Sales, Business Development, and Channel teams with technical scoping and solution design
Conduct on-site and virtual product demonstrations
Assist in Bill of Materials (BOM) creation and system architecture design
Provide competitive analysis and technical positioning
Develop and maintain internal scripts, configuration tools, and deployment utilities
Create automation tools to reduce troubleshooting time, including log analysis, profile validation, and configuration parsing
Author best practice guides, training materials, and knowledge base documentation
Deliver technical workshops and presentations
Support event-based network deployments and multi-vendor interoperability demonstrations
Minimum 5 years of experience in networking systems, AV-over-IP technologies, or related systems engineering roles
Deep knowledge of ProAV networking products, AV-over-IP technologies, multicast networking and IGMP, and switch profile development
Hands-on deployment experience with AVB, Dante, Q-SYS, Crestron, SMPTE-2059-2, and multicast networks
Field experience troubleshooting complex AV-over-IP systems
Bachelor's degree preferred but not required
Industry certifications such as CCNA, CWNA, AVIXA CTS, Dante, or AVB are beneficial but not required
Experience working in a Solutions Architect or Systems Engineering capacity preferred
Travel Requirements
• Must be willing to travel up to 60% within the South Central U.We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.
We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together . If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.
All your information will be kept confidential according to EEO guidelines.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.