About this opportunity
Zoom lists this Remote Technical Account Engineer - UC/CC Expert (Elite) opportunity in workfromhome, Nevada. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Zoom is seeking an experienced Technical Account Engineer for the Elite team to act as the primary technical expert and escalation point for complex voice, video, and UC challenges. You will diagnose issues from first report through resolution, partnering with engineering, Client Services, TAC, and Sales to restore service.
This role requires 5+ years in customer-facing tech support, deep VoIP expertise, packet analysis skills, and the ability to read SIP traces.
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Worksite address
workfromhome, NV, 89702, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.