About this opportunity
Confidential lists this Remote Technical Support Specialist opportunity in st petersburg beach, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Remote Technical Support Specialist, 24/7 Operations Center
We are hiring Remote Technical Support Specialists for our 24/7 operations center. You review alerts, camera footage and vehicle data to confirm what has happened, check navigation data against real-world conditions and help disabled vehicles recover. The work suits calm, precise people who make sound decisions quickly.
WHAT YOU WILL DO
Review alerts, camera footage and vehicle data to confirm whether a collision or security event has occurred, then escalate to the emergency response team
Respond to security alerts involving the vehicle
Validate navigation data against real-world road conditions
Identify recovery options for disabled or weather-affected vehicles
Flag hazards involving vulnerable road users and emergency vehicles
Take escalations from first-line specialists and route safety events to the emergency response team
WHAT YOU BRING
Sustained attention and fast anomaly spotting across live video and vehicle data
Decisiveness under ambiguity on safety-critical calls in varied conditions
Spatial reasoning and strong knowledge of road rules and traffic controls
Strict procedural discipline and consistent execution of procedures
Calculated, structured decisions; communication is internal and data-driven
MINIMUM REQUIREMENTS
Live in commuting distance to the Port Saint Lucie, FL office
1+ year of analytical, technical, traffic or safety operations experience
Strong attention to detail and comfort with long screen-based monitoring
Fluent English
Sound, fast decisions on safety-critical events with incomplete information
Able to work rotating 24/7 shifts and pass a background check
We are an Equal Opportunity Employer
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.