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Job description
Customer Success ManagerKeysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.Our culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.Join KGSO in a customer-success role accountable for value realization and operational success across critical repair, calibration, and professional services contracts. Act as the trusted customer partner connecting contractual commitments, service delivery, business outcomes, and growth opportunities.Success requires customer advocacy, KPI governance, executive communication, analytical rigor, and end-to-end escalation ownership.ResponsibilitiesAccountabilities include:Own customer health, value realization, retention, and renewal readiness throughout the contract lifecycleEstablish KPI governance and communicate service performance, risks, corrective actions, and improvement priorities through internal and customer-facing reviewsDrive cross-functional accountability across Sales, Services, Business Operations, delivery teams, and other stakeholders to meet or exceed contractual outcomesOwn escalations from containment and root-cause alignment through corrective action, executive communication, and verified closureUse service, asset, repair, calibration, renewal, and financial data to identify risk, improve outcomes, and uncover expansion opportunitiesBuild success plans and continuous-improvement roadmaps aligned to customer priorities and Keysight commitmentsProvide the Director of Business Development and executive stakeholders with concise forecasts, customer-health insights, and decision-ready narrativesQualifications8+ years of relevant business development, customer success, sales, service and support, program management, and/or analytics experience in test and measurement or an adjacent industry.Demonstrated exceptional ability in the following areas:Knowledge of repair and calibration services and related professional services contractsStrategic account management, customer advocacy, executive communication, and contract stewardshipKPI governance, customer-health reporting, success planning, forecasting, and executive business reviewsEscalation leadership, structured problem-solving, corrective-action management, and ownership through closureCross-functional influence, accountability, commercial judgment, and continuous-improvement leadershipWorking knowledge of SFDC, Excel, Tableau, MicroStrategy, Incorta, Snowflake, SFDC CRMA, Spotfire, or similar platformsBachelor's degree in Engineering, Business, Analytics, or equivalent experience; advanced degree preferredTravel as required for critical customer reviews and escalationsU.S. citizenship requiredThis position requires access to certain goods, software, technology, or technical data subject to U.S. export control laws and regulations. Employment in this position for non-U.S. persons is contingent on Keysight's ability to obtain any required government authorizations.We are unable to support visa sponsorship for this position.Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Most offers will be between the minimum and the midpoint of the Salary Range listed below.MIN $119,960.00 - MAX $199,930.00Note: For other locations, pay ranges will vary by regionThis role is eligible for Keysight Results Bonus ProgramUS Employees may be eligible for the following benefits:Medical, dental and visionHealth Savings AccountHealth Care and Dependent Care Flexible Spending AccountsLife, Accident, Disability insuranceBusiness Travel Accident and Business Travel Health401(k) PlanFlexible Time Off, Paid HolidaysPaid Family LeaveDiscounts, PerksTuition ReimbursementAdoption AssistanceESPP (Employee Stock Purchase Plan)Restricted Stock Units
Worksite address
colorado springs, CO, 80901, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.