About this opportunity
Ageatia Global Solutions lists this Repair Coordinator II opportunity in lanham, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Repair Coordinator IIThe Repair Coordinator is responsible for the proper receipt and tracking of customer subscriber equipment, primarily 2-way radio communication devices. This includes receiving deliveries, unpacking boxes, validating data, engaging with customers, and entering device and customer information into the system.Key ResponsibilitiesReceive, unpack, and validate customer devices in the systemEngage with customers regarding equipment status and processingPerform accurate data entry of device and customer informationHandle customer assets with care and professionalismCollaborate with FTC Service & Sales Teams and direct customer contactsMeet ISO9001 and internal service level objectivesInterface assertively and positively with FTC personnelMaintain accountability for workflow and resultsUse FTC's Oracle-based Service Operating SystemAdhere to company policies and service cycle targetsDemonstrate flexibility and positivity during peak periods (overtime may be required)Main ResponsibilitiesProficiency in Google Suite and Microsoft ExcelTyping speed of at least 30 WPMAbility to lift up to 35 lbsStrong written and verbal communication skillsOrganizational skills and multitasking abilityCustomer service experienceTeam collaborationAnswering and filtering incoming callsAbility to work in a fast-paced environment under time constraintsLearn and use FTC Service Operating Systems (Oracle, Excel, Salesforce, Dialpad)Follow detailed work instructionsAccountability and reliabilityPositive attitude under pressureIndividual contributor and team playerDecision-making with minimal supervision over timeStrong work ethic and problem-solving skillsRequired Qualifications & SkillsTyping speed of at least 30 WPMExcellent written and verbal communicationStrong organizational and multitasking skillsAbility to address service-level challenges across all FTC personnelExperience in fast-paced environments with time-sensitive goalsProficiency in Google Suite and Microsoft ExcelWillingness and ability to learn new systems quicklyAccountability and self-motivationEffective problem-solving skillsAbility to lift boxes up to 35 lbsInitiative and sound decision-making with minimal supervisionTeam player and self-sufficient contributorStrong work ethic and professional demeanor
Worksite address
lanham, MD, 20706, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.