About this opportunity
UMB Bank lists this Représentant Service Client | Client Service Specialist opportunity in tennessee, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are currently hiring for our next call center class that will start Monday, January 11th, 2027 .
The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls.
Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.
Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications.
Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.
High School Diploma or equivalent
~ Proficient in the English language
~1-2 years customer service or similar work experience
~ Knowledge of basic banking products including checking, debit, and credit card accounts
~ Ability to interact with and manage multiple computer systems to access client information.
~ Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.
~ Demonstrates the ability to learn and pass assessments/training certificates.
~ Demonstrates pleasant phone and interaction skills with customers.
MUST be able to work any shift during our Service Center hours of M-F 7am-8pm CT and Saturdays 8am-5pm CT.
The application deadline for this position is 45 days from the posting date unless filled earlier.
paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; an employee assistance program; fitness reimbursement; tuition reimbursement; You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. You'll be valued for exactly who you are and encouraged to support causes you care about. UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.