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Job description
Benefits:
401(k)
Employee discounts
Paid time off
Job description:
Front Desk Sales & Service Representative (Part-Time Flex)
Best Western Montrose Inn | Montrose, CO
Part-Time Flex | $16/hour | Cross-Trained on All Shifts
Looking for a role that offers flexibility, variety, and real impact? Best Western Montrose Inn is seeking a dependable, guest-focused Part-Time Flex Front Desk Sales & Service Representative to support our team.
This role is primarily focused on consistently covering our second shift (1:45pm - 9:45pm) Saturday - Monday, which is critical to daily operations. Flex coverage for other shifts will be a secondary responsibility, helping fill in for planned and unplanned absences as needed.
This position is ideal for someone who enjoys variety, adapts quickly, and takes pride in being a reliable, steady presence during one of the most important shifts of the day.
What You’ll Be Doing:
As a Flex Front Desk Representative, you will be trained on all shifts. However, your primary responsibility will be owning and consistently delivering excellent service during second shift, while also stepping in to support other shifts when needed.
Key Responsibilities:
Provide warm, professional, and engaging service to every guest
Validate all second-shift check-ins, ensuring a smooth, welcoming arrival experience
Obtain and verify all required credit card authorizations accurately and securely
Handle check-in and check-out efficiently and accurately
Upsell room features and amenities to enhance guest experience
Answer phones and assist with reservations and guest inquiries
Represent and promote Best Western brand standards at all times
Resolve guest concerns promptly with care and confidence
Use hotel management software (PMS training provided)
Coordinate with housekeeping and maintenance for room readiness
Process payments and maintain an accurate cash drawer
Help maintain a welcoming, well-presented lobby environment
Position Details:
Schedule: Part-time, flex
Guaranteed Shifts: 3 shifts per week (Saturday, Sunday & Monday 1:45pm - 9:45pm Required Weekly Shifts )
Additional Shifts: As needed for coverage (vacations, call-outs, peak demand)
Shifts: Must be available to train and work mornings, evenings, weekends, and holidays and possible overnights during emergencies
Compensation: $16 per hour to start
Location: Best Western Montrose Inn, Montrose, CO
We’re Looking For Someone Who:
Has prior front desk or customer service experience (hospitality preferred)
Is flexible, reliable, and comfortable with changing schedules
Communicates clearly and multitasks with ease
Maintains a calm, professional demeanor in all situations
Is tech-savvy and willing to learn hotel systems
Enjoys teamwork and supporting others when coverage is needed
Takes pride in being dependable and adaptable
Why Join Us?
At Best Western Montrose Inn, every role matters - and this one is especially important. Second shift is the backbone of our guest arrival experience, and you’ll play a key role in ensuring it runs smoothly. As a Flex Team Member, you’ll be trusted, valued, and relied upon not only for coverage, but for consistency where it matters most.
Perks of Working With Us:
Paid sick leave accrual
Employee discounts
Eligibility for 401(k) Retirement Plan
Supportive, team-oriented work environment
Innsider opportunities
Job Type:
Part-time
Work Location:
In person
Benefits:
401(k)
Employee discount
Paid time off
License/Certification:
Driver's License (Required)
Ability to Commute:
Montrose, CO 81401 (Required)
Work Location:
In person
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Worksite address
montrose, CO, 81402, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.