Job description
Shift:
Monday–Friday | 10:00 AM – 6:30 PM EST
What Customer Operations Support contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution
Responsibilities
Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
Offers professional and timely service as a representative of Cardinal Health at-Home
Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
Provides problem resolution for order issues in a timely manner
Must be able to multitask in a fast-paced environment.
Maintain standard Quality Assurance Metrics monthly.
Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities.
Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance.
Must maintain a distraction free workspace.
Qualifications
High School diploma, GED or equivalent, or equivalent work experience, preferred
2-4 years' experience in Customer Service preferred
Prior computer experience using Microsoft Office systems required
Team-oriented mindset
Demonstrate a passion for healthcare
Strong organizational skills and attention to detail
What is expected of you and others at this level
Applies acquired job skills and company policies and procedures to complete standard tasks.
Works on routine assignments that require basic problem resolution.
Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
Receives general directions on standard work; receives detailed instruction on new assignments.
Consults with supervisors or senior peers on complex and unusual problems.
Anticipated hourly range: $16.30 per hour - $23.40 per hour
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 11/09/2026*if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.