Job description
Who We Are: With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years.
Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.
What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient.
What We Offer:
A collaborative and supportive work environment that values your ideas
Opportunities for professional development and career advancement
Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
The chance to make an impact in the health information field every day
Join us in shaping the future of release of information!
Mission
The mission of this role is to provide exceptional customer service to clients, patients, and requesters. The representative will be responsible for meeting daily goals and reporting recurring issues to the Process Integrity Manager for resolution. The ideal candidate will align with HealthMark Group’s core values, culture, and the overall CRAFT of the company.
Requirements
Strong written and verbal communication skills
Excellent interpersonal skills to foster relationships with requestors, clients, and team members
Detail-oriented with the ability to resolve customer issues promptly
Strong follow-up and time management abilities
Reliable internet connection and a quiet, professional remote work environment
Daily Roles and Responsibilities
Conduct email and outbound call outreach on non-compliant orders to obtain missing documentation or information
Quality Control checks on orders move into Pending Authorization
Perform data entry to update contact details (emails, faxes, addresses) for records release
Enter new requests into MedRelease
Review orders to ensure all required documents and information are included
Monitor and manage multiple queues
Meet assigned daily productivity goals
Qualifications
Excellent communication, analytical, and problem-solving skills
1+ year of call center experience
Ability to multitask, prioritize responsibilities, and manage time efficiently
Willingness to learn and adapt
Proficiency in Microsoft Office and related applications
High school diploma or GED required
Medical industry experience preferred but not required
Ideal Candidate Traits
Genuinely passionate about customer service and helping others
Fast learner
Self-motivated and able to work independently
Flexible and adaptable to change
Dependable with strong business integrity
Compassionate and patient-focused
Efficient worker
Positive team player
Takes initiative and strives for continuous improvement
Bilingual would be a plus++ English and Spanish
Schedule
8-hour shift
Monday through Friday
Education
High school diploma or equivalent (required)
Experience
Customer Service: 1 year (preferred)
Healthcare: 1 year (preferred)
17-18 per hour
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.