About this opportunity
GENERAL RV CENTER lists this Requisition Centralized Service Coordinator opportunity in wixom, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
General RV Center OpportunityThe success of General RV Center is rooted in our exceptional team, which has been growing since 1962. Our sustained growth has been fueled by our family values and passion for the RV lifestyle. Today, General RV Center stands as the Nation's Largest Family-Owned RV Dealer, with locations nationwide and a global presence through our Internet Sales team.What's in it for you? When you join our team, you become part of the General RV family. It's more than a job – it's the opportunity to build a career, make a difference, and be part of an exciting industry. If you're looking for a place to call home, we want to hear from you!General RV is committed to providing an industry-leading ownership experience to our customers. Our Centralized Service Coordinator is part of that experience. While this role is not customer facing they are the voice of our service department taking care of a range of service requests and setting the tone for the customers future appointment.ResponsibilitiesAnswers service phone calls to our dedicated scheduling line and books appointmentsResponds professionally and politely to customer inquiries and if necessary transfers them to the appropriate department for further assistanceResponds to online service appointment requests using the customers preferred method of contact and schedules appointments as neededWorks in Keep You Camping critical appointments and resolves any scheduling conflictsConfirms appointments Compiles daily/weekly/monthly reporting and trend analysisInputs customer data into company systemAct as an extension of the General RV locations working with the leadership teams to cohesively support the service team and the customerCollaborate with the Manager of Service Training and Communication on establishing and achieving monthly goalsFollow the procedure of the Keep You Camping™ programQualificationsProcess and procedure orientedStrong organizational skills, attention to detail, and ability to work well under pressure in order to hit deadlinesAbility to work within multiple computer software systemsPossess capacity be able to accurately handle and document a high volume of incoming callsExceptional interpersonal skills that will lead to strong relationships with internal and external partnersCommunicate well to all levels within the organizationFluent in English/Bilingual is a plusCOMPENSATION:$16 - $17 PER HOURKEY CHARACTER TRAITSFriendly – We treat our customers like family and you are their host! If you love to host a party or have a knack for putting people at ease this is your job!Outgoing – Do you love talking and getting to know people? With professional communication skills and a good handshake you can help our customer get the most out of their new purchase.Attitude - A positive and work-hard attitude will serve you well. Our customers are picking up their new RV and you get to share in their excitement!Passion - We are in the business of providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers.PERKSGeneral RV offers a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching.WHO IS GENERAL RV CENTER?General RV was founded when Abe Baidas converted a Detroit gas station into a small RV sales and manufacturing facility in 1962. From those humble roots, we've grown into the nation's premier RV dealer. We've helped millions of families experience the RV lifestyle. With the support of our talented employees, General RV now operates fourteen Supercenters in seven states in addition to an inspection facility in Indiana. We are proud of our history and are now in the third generation of family ownership.
Worksite address
wixom, MI, 48393, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.