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Job description
Job Description
ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say: I AM AN ALLY
I AM A FRIEND
I AM A GIVERResident Care ManagerClassification: ExemptSchedule: Full TimeReports to: Health Services DirectorTouchmark on West Prospect is Appleton’s leading full service senior living community, dedicated to enriching the lives of residents through exceptional care, hospitality, and meaningful relationships. We are seeking an experienced and compassionate Resident Care Manager to help ensure exceptional, person centered care for residents in our Assisted Living and Memory Care neighborhoods. This position combines resident care coordination, family communication, quality assurance, and leadership of our caregiving team. The Resident Care Manager is a visible presence in our neighborhoods, developing relationships with residents and families while providing caregivers with the leadership, direction, and support they need to deliver excellent care. Why You’ll Love This Role
Build meaningful relationships with residents and their families
Make a direct impact on the quality and consistency of resident care
Lead, coach, and develop a dedicated caregiving team
Coordinate care as residents’ needs change
Work collaboratively with nursing and other Health Services leaders
Help create a culture centered on compassion, accountability, and exceptional serviceWhat You’ll Do
Coordinate and oversee residents’ activities of daily living and individualized care needs
Develop, review, and update resident service plans and facilitate care conferences
Monitor residents to ensure care needs are being met and changes are appropriately addressed
Serve as a primary point of contact for residents and families regarding care, concerns, and changing needs
Coordinate with nursing, physicians, home health, hospice, and other providers to support continuity of care
Assist with resident move ins and transitions as care needs change
Ensure caregivers understand and consistently follow resident service plans
Provide day to day leadership, supervision, coaching, and support to the caregiving team
Train and develop caregivers while establishing clear expectations for quality, service, and accountability
Partner in recruiting, onboarding, scheduling, evaluating, and retaining caregiving team members
Maintain a visible presence in the neighborhoods, observing both resident needs and the delivery of care
Conduct quality assurance activities and help ensure compliance with Touchmark standards and applicable regulationsWhat We’re Looking For
Bachelor’s degree in health administration, social work, psychology, gerontology, or a related field
At least one year of successful staff management or supervisory experience
Experience working with older adults and individuals with advancing care needs
Previous experience in assisted living, memory care, senior living, health care, social services, or a related environment strongly preferred
Strong leadership and coaching skills
Excellent communication and relationship building skills with residents, families, and team members
Strong organizational skills and ability to coordinate multiple resident and staffing needs
Understanding of resident care planning and quality assurance
Ability to work collaboratively with nursing and other health care professionals
Proficiency with computers, including Microsoft Office
CPR/AED and First Aid certification as requiredAt Touchmark, the Resident Care Manager connects residents, families, and caregivers. You will help ensure each resident’s needs are understood and addressed while giving our caregiving team the leadership and support necessary to provide exceptional care every day. Benefits: Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That’s why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:
Paid time off (including holidays)
Health, dental, and vision insurance plans for employees and eligible dependents
Education assistance
Bonus and retirement plans
Health care, dependent care, and commuter Flexible Spending Accounts
On-Demand Pay allows you to access pay as you earn it
Employee Assistance Program
Supplemental insurance optionsWe are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy. If that sounds like you, we encourage you to apply. Check us out at growing. Are you?
Worksite address
city of kaukauna, WI, 54130, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.