About this opportunity
Southern Management Companies, LLC lists this Resident Relations Coordinator opportunity in oxon hill, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Ideal candidate should possess strong written and verbal communication, excellent people/interpersonal skills, strong customer service, good organization and time management, ability to adapt and multitask in a fast-paced environment, ability to maintain accurate records and documentation, and working knowledge of Microsoft Word and Excel. Must be available for rotating weekends.
Duties and Responsibilities
Establish and achieve specific goals for reducing turnover rates including promoting longer lengths of residency
Continued development and implementation of a proactive Annual Customer Care Plan
Assist Property Manager with the quality assurance and resident satisfaction including handling resident concerns/requests
Develop and maintain a positive and useful relationship with the local government and community organizations
Assist in Overseeing the efficient professional flow of clerical duties and procedures in the office
Assist in all emergency situations
Prepare the monthly newsletter
Contact and meet with the residents that have given notice
Conducts move-in orientations
Maintain, coordinate, and document community room reservations and satisfaction
Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
Perform various other duties as assigned by Property Manager and/or Supervisor
Skills Required Ability to keep accurate and neat records, meet deadlines, and perform simultaneous multiple tasks
Strong verbal and written communication skills. Ability to cooperatively maintain positive relations with SMC management, residents, fellow team members, the public and local government and community organizations
Exceptional interpersonal skills, self-motivational skills, and organizational skills
Ability to handle stress, pressure, and emergency situations with poise and sensitivity
Working knowledge with Microsoft® Office 2000
Proficient use of Yardi as it relates to job responsibilities within 60 days of training
Effective problem solving skills
Excellent customer service and sales skills
Must be goal oriented with regards to management objectives
Southern Difference Institute Graduate or attendee
Key Performance Indicators Exhibits the following performance expectations:
oTeamwork
oDependability
oCommunication
oUnderstands Role, Responsibilities and Job Skills
oTime Management and Planning
oQuality of Work
oSafety Turnover percentage rates decrease or maintain in accordance with goals/budget
Expenses meet or are less than budget for resident retention, other marketing, and recreational/social line item expenses
Increase resident involvement in community activities
Successful implementation of the Annual Customer Care Plan
Organizational Awareness / Civic Social Responsibility Have and embrace a thorough understanding and knowledge of Southern Management Corporation's Strategic Foundation -- it's Mission, Vision, and Values. Promote awareness of how work performance has an impact on community, hospitality, commercial and corporate team measures, as well as Southern Management Corporation as a whole
Promote Southern Management Corporation's Strategic Foundation and ensures goals are aligned with the company's Mission, Vision, and Values; taking innovative approaches to foster performance excellence and continuous improvement
Communicate, encourage and support social responsibility and participation in company events and special projects which impact the greater community, region, state or cause
Act as a positive role model of organizational awareness by promoting the success of Southern Management Corporation and its diverse communities, hotels, and office buildings
Understands how the STARcard measurements are considered Key Performance Indicators of the organization's Strategic Objectives
Must have a high school diploma or GED with a minimum of ( 3 ) years experience as a leasing professional, administrative assistant, or bookkeeper in property management, real estate or related discipline
Worksite address
oxon hill, MD, 20745, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.